Description for this udemy coupons course deal

Great customer service is the foundation of any successful business. With the right skills, you have the power to build customer loyalty and create positive service experiences. When you listen and understand your customers’ needs and communicate effectively, you can make decisions that benefit the customers and improve your company’s performance.

This course is for you if you wish to:

• Learn best customer service practices that are practical and easy to implement

• Create memorable experiences for your customers

• Stand out from competitors

• Learn in-demand customer service and soft skills that will last a lifetime

Exceeding your customers’s expectations can help deliver a long-term increase in revenue, customer loyalty, and your job satisfaction.

This course is designed to apply to both individuals who want to upgrade their customer service skills, but also businesses that want to train their employees and take their customer service to new levels!

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Customer service training doesn’t have to be boring! Are you tired of courses that are outdated, monotonous or that just cover the basics?

The comprehensive course includes engaging lectures, real company examples, downloadable course notes and scripts, and interviews with industry professionals. All of these resources are designed to help you apply what you learn and succeed!

In this course, we will cover:

• Customer service fundamentals

• Essential skills in customer service

• Building rapport in customer service

• Managing customer expectations

• Effective listening skills

• Dealing with upset customers

• Self-care in customer service

• Responding to positive and negative reviews on social media

• Memorable ways to “wow” your customers

• FAQs and advice

• Interviews with industry professionals

And much much more!

By the end of the course, you will:

• Feel confident building rapport with customers

• Use the power of words, first impressions, and body language to influence how they feel about interacting with you

• Learn how to effectively listen to customer inquiries

• Feel confident in communicating online, in person, and over the phone

• Become more productive, focused and resilient when dealing with upset customers

• Turn negative situations into positive experiences

• Gain practical skills to tackle challenging situations

• Learn how you can improve your company’s reputation, and as a result, your customers’ experience

• Wow your customers and impress your employers

Your Instructor:

Viktoriya Maya works as the Director of Marketing at Corporate Finance Institute, a leading global provider of online finance education. She is in charge of managing both the marketing and customer service departments to ensure the organization offers top notch education and student support. By serving over half a million of customers and managing a busy team of customer support professionals, she gained hands-on experience and valuable skills that helped her succeed in her role and grow her career.

Take a look through the course description and try the free previews to explore the content in more detail

You have absolutely zero risk. Udemy gives you a 30-day money back guarantee to make sure you are satisfied with the course.

If you are ready to upgrade your skills, grow your career, and make a difference in people’s lives, enroll now to get started!

What will you learn in this course

1. Learn about the value of customer service and what impact it has on your company and job satisfaction
2. Explore which in-demand skills are most valued by employers
3. Discover ways to increase your job satisfaction and career growth
4. Decrease problematic situations by avoiding common customer service failures
5. Acquire and implement strategies to exceed your customer’s expectations to stand out from competition
6. Analyze customer feedback to help your team optimize your company’s products and services
7. Build rapport with customers to improve their satisfaction and your job performance
8. Practice purposeful smalltalk to connect with customers and resolve issues
9. Improve your communication using the the power of your voice
10. Make most from first impressions to create a sense of trust, knowledge and professionalism
11. Demonstrate professionalism and build trust using eye contact and facial expressions
12. Influence how customers feel about interacting with you using your posture and body language
13. Learn how to set realistic expectations to prevent customer confusion and difficult situations
14. Replace vague sentences with clear & efficient messaging to avoid and decrease misunderstandings
15. Discover why customers miss important information and what you can do to prevent it
16. Manage unreasonable expectations while keeping your customers happy
17. Improve your verbal and written communication skills to boost your success at work
18. Develop strong active listening skills to build relationships, solve problems, and get your ideas across
19. Discover what barriers can come in the way of effective listening
20. Implement effective listening strategies to make your customers feel heard and understood
21. Explore effective methods to handle upset customers and turn negative situations into positive experiences
22. Use empathy to create positive interactions and take ownership for your customers’ experience
23. Discover what language triggers negative emotions and how you can replace it to create positive experiences
24. Build resilience and learn ways to take care of yourself so you can easily manage stressful situations
25. Effectively manage your customers’ comments on social media
26. Learn effective ways to address positive and negative reviews online to boost your company’s reputation
27. Explore ways big companies use to create memorable experiences for their customers
28. Brainstorm innovative solutions to “wow” your customers by catering to their needs
29. Review common problems and solutions in customer service
30. Watch interviews to gain valuable insights about careers in customer service

Who this udemy coupon course is for

• Individuals working in customer-facing roles
• Freelancers and business owners who want to impress their customers and stand out from competitors
• Managers looking to provide training and improve the performance of their customer support team
• Organizations that want to raise the bar and take their customer support to its next level of excellence